Welcome to Wahl Shop! These Terms and Conditions govern your use of our website and purchases from our store. By accessing petcaresupplysale.com and making a purchase, you agree to be bound by these terms.

1. About Our Store

Wahl Shop is dedicated to providing premium pet care products for discerning pet owners and professional groomers. We specialize in:

  • Professional grooming tools (Clippers, Dryers, Combs)
  • Pet hygiene products (Bath accessories, Colognes)
  • Pet comfort items (Anti-Fatigue Mats, Cages)
  • Training and care resources (Books & DVDs)

Business Address:
3416 Sherman Street, Atlanta, US 75551

2. User Responsibilities

Account Integrity

  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account activity

Purchase Requirements

  • Be at least 18 years old or have parental consent
  • Provide valid payment information
  • Verify shipping address before order completion
  • Review order details carefully before submission
Important: Our products are available worldwide except Asia and some remote areas. Customers are responsible for ensuring their location is within our service area.

3. Products and Services

Product Descriptions

We strive to provide accurate product descriptions and images. However, slight variations in color or appearance may occur due to monitor settings.

Professional-Grade Quality

All Wahl Shop products are manufactured to professional standards, ensuring durability and reliability for both home and professional use.

Availability

All items are subject to availability. If an item becomes unavailable after ordering, we will notify you promptly and provide alternatives or refund options.

4. Order and Payment Terms

Order Processing

  • Processing Time: 1-2 business days after payment confirmation
  • Weekend/holiday orders process on the next business day
  • Order confirmation is sent via email upon successful payment

Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

Accepted Payment Methods

  • Visa
  • MasterCard
  • JCB
  • PayPal
Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

5. Returns and Exchanges

Return Timeframe

We accept returns and exchanges within 15 days from the date of receipt.

Return Conditions

  • Items must be in original, unused condition
  • Original packaging and tags must be intact
  • Proof of purchase required (order number or receipt)
  • Products must be in resalable condition

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened grooming products (Colognes, Conditioners, Chalk & Powder)
  • Personal care items (Clippers, Combs, De-Shedders, Dematters)
  • Hygiene products (Bath Accessories, Bottles & Pumps)
  • Opened media products (Books & DVDs with broken seals)

Refund Processing

  • Timeline: 5-7 business days after return processing
  • Methods: Refund to original payment method
  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility

6. Intellectual Property

All content on petcaresupplysale.com, including text, graphics, logos, and product designs, is the property of Wahl Shop and protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

7. Liability Limitations

Product Usage

Customers are responsible for:

  • Reading and following all product instructions
  • Using products as intended for pet care purposes
  • Supervising pets during product use

Website Usage

Wahl Shop is not liable for:

  • Temporary website unavailability
  • Minor errors in product descriptions
  • Delivery delays due to carrier issues or customs
  • Indirect damages resulting from product use
Maximum Liability: Our maximum liability for any claim related to your purchase is limited to the purchase price of the product in question.

8. Privacy and Data Protection

We respect your privacy and protect your personal information according to our Privacy Policy. We collect only necessary information to process your orders and improve your shopping experience.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Georgia, United States. Any disputes shall be resolved in the courts of Fulton County, Georgia.

10. Policy Updates

We reserve the right to update these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms and Conditions or any other concerns, please contact our customer service team:

Email: [email protected]
Response Time: 1-2 business hours during normal operations
Business Address:
3416 Sherman Street, Atlanta, US 75551

We appreciate your trust in Wahl Shop and are committed to ensuring your complete satisfaction with every purchase.