At Wahl Shop, we stand behind the quality of our professional pet care products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items.
Return Conditions
- Items must be in original, unused condition
- Original packaging and tags must be intact
- Proof of purchase required (order number or receipt)
- Products must be in resalable condition
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Opened grooming products (Colognes, Conditioners, Chalk & Powder)
- Personal care items (Clippers, Combs, De-Shedders, Dematters)
- Hygiene products (Bath Accessories, Bottles & Pumps)
- Opened media products (Books & DVDs with broken seals)
Return Process
- Contact Our Team
Email us at [email protected] within 15 days of receiving your order - Provide Order Details
Include your order number and reason for return - Receive Return Authorization
We’ll provide a return address and instructions within 1-2 business hours - Ship Your Return
Package items securely and ship to our return center - Processing
Allow 3-5 business days for processing once we receive your return
Refund Information
Refund Timeline: 5-7 business days after we receive and process your return
Refund Method: Refunds will be issued to your original payment method:
- Visa, MasterCard, JCB: 5-7 business days
- PayPal: 3-5 business days
Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Exchange Process
Exchanges are subject to product availability. Follow the same process as returns, and specify the item you wish to exchange for.
Return Shipping Address
Wahl Shop Returns
3416 Sherman Street
Atlanta, US 75551
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body Template:
Dear Wahl Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange: [List items and quantities] Reason for Return/Exchange: [Please describe the reason] Preferred Resolution: [Refund/Exchange for specific product]
Please provide return instructions and authorization.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]
Need Help?
Our dedicated customer service team is here to assist you:
Email: [email protected]
Response Time: 1-2 business hours during normal operations
We appreciate your trust in Wahl Shop for your pet care needs and are committed to ensuring your complete satisfaction with every purchase.